Refund Policy

At 360 Digital Bay™, we are committed to delivering outstanding website design and development services to our clients. However, we understand that there may be situations where a refund is necessary. Please take note of our Refund Policy outlined below:

Refund Eligibility Criteria

We offer refunds only under the following conditions:

  • Same Day Refund:

After placing your order, a Project Brief Form is sent out. If you decide to cancel before submitting the Brief Form, you are eligible for a Full Refund, deducting a 10% service and processing fee.

  • Request within 48 Hours:

Should you request a refund within 48 hours of placing your order, you are eligible for a 66% Refund after deducting a 10% service and processing fee.

  • Valid Reason Required:

In order to complete the refund request, Client must also provide a valid reason for their Refund.


No request for refund will be entertained after 48 hours of placing your order.


Additional Criteria

  • No Communication for 30 Days:

In case of No Communication for a period of 30 days, your Project will be deactivated however, if you wish to reactivate your Project, a fee of 10% – 20% of the total Project cost may apply depending on your project’s status.

  • Custom Packages

For Custom packages that include multiple services, the refund policy shall be applicable as per individual service. For example; if you order logo and web design services and approve the logo, you can claim a refund for the website service only during the initial design stage.


Refund Claim Procedure

To claim a refund, please follow these steps & contact us via one of the following methods:

Our first effort will be to resolve your concerns through our revision policy on priority. If unresolved, we will email you a refund request approval from to process your claim.

After processing the refund, any existing Work related to your Project, including but not limited to

  • Logo (Design, Color, Theme)
  • Website( Image, Content, Layout)

Unless Copyright owned, shall be considered as “Intellectual Property” of 360 Digital Bay. Any further use shall be considered illegal. Permission to use any version of the content or work product (direct or indirect) shall not be granted.

Working in collaboration with Government Copyright Agencies, we may share Copyright Acquisition Information for the refunded designs, restricting their re-use as original designs in the future.

If you have any questions or concerns about our Website Refund Policy, please contact us at

We aim to provide you with our best services and ensure your satisfaction throughout the process.

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