Revision Policy
We provide revisions depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and Hosting
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email software such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
Delivery Policy
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.
We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
Communication Policy
YOU agree that 360 Digital Bay is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@360digitalbay.com” or/and any toll free number that is not mentioned on our website. 360 Digital Bay should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on 360 Digital Bay’s Website.
100% Unique Design Guarantee
At 360 Digital Bay we guarantee that all of our customers’ logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele.